Barbacks perform tasks to support the Bartender and other staff members. They help with opening and closing duties, prepare and serve drinks, stock items, assist in the reordering process, and perform minor repairs.
Baristas make and serve beverages, such as coffee and tea, and foods, such as sandwiches, muffins, or cookies. They package coffee blends, make coffee and tea, explain menu items to customers, clean, and attempt to ensure that customers are comfortable and satisfied.
Bartenders also are known as barkeeps or mixologists can have numerous roles, duties, and responsibilities. In general Bartenders mix, garnish and serve beverages to customers. In addition, bartenders stock and prepare the garnishes for drinks and maintain all the necessary supplies. Additional duties may be washing dishes and serve food to guests.
Bussers, also referred to as dining room attendants or bartender helpers, help out and assist wait staff and bartenders at places that serve food. Busser's clean tables, taking plates, utensils, and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service. Bussers might help waiters and waitresses bring food out to a table, restock utensils, napkins and other dining room needs.
Dishwashers work to take on some janitorial and supportive kitchen tasks, such as bussing tables, washing dishes and appliances, emptying trash receptacles, scrubbing floors, restocking items, and performing other tasks to ensure that the kitchen and dining areas are clean and prepared for guests.
Event captains work in hotels and independent banquet halls or venues to ensure the perfect execution of large dinners, receptions, and events that require food and beverages. Banquet captains are the front of the house for these events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. Banquet captains are in charge of floor staff, and make sure that they are in uniform and serving the clients in a speedy and friendly manner. They are the liaison to the chefs and cooking staff in the back, letting them know what food needs to be replenished.
Floor Staff is typically employed by fine-dining and chain restaurants as well as cafes and cafeterias to provide overall support to the wait staff. They clear dirty tableware, set tables, and assist the wait staff in delivering food to patrons.
A host, hostess or greater is typically the first point of contact when entering an establishment. They take takes reservation or may put guests on a waiting list, gives them menus and shows them to their room or seat. They may work with calls and customers over the phone replying to customer queries about the business.
Houseman and Porters do a bit of everything to keep businesses running clean and smooth. Similar to custodians and janitors, they work to make sure that all types of buildings are neat, clean, free from clutter and safe. They spend their days picking up trash, sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors, cleaning and stocking bathrooms. In addition, porters might run errands for the business, deliver items, move stock, or anything else that the business might need.
A mystery shopper is a paid consumer who is hired to shop in stores and collect data. Think of mystery shoppers as "undercover customers" sent in to observe, interact, and report on other customers and store employees.
A Food Runner, also known as a Server Assistant, is a restaurant worker who helps the wait staff and bartenders improve the dining experience for customers. They play a crucial part in a restaurant, performing a range of duties including assisting guests with orders, taking feedback, and preparing table set-ups.
Servers also are known as a waiter or waitress may be responsible for taking orders, answering questions, and serving food and beverages to guests. They may also take payment, communicate orders to kitchen staff, seat guests, and help with basic cleaning. Servers play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.