You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Customer Service personal assists customers with taking orders, inquiries related to a company’s products and services. They maintain adequate company and product knowledge to provide proficient service.
Data Entry Operator responsibilities include collecting and entering data in databases and maintaining accurate records of valuable company information. They have data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms.
They provide office and administrative support to either a team or individual. This role is vital for the smooth-running of a business. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Additionally, Administrators are often responsible for specific projects and tasks, as well as overseeing the work of junior staff.
A Telemarketer works as a sales representative that uses the telephone to communicate with potential customers. A Telemarketer uses a prepared sales script and contacts customers over the phone to offer a product or service. They have a detailed understanding of the product being offered and can answer potential questions and information about pricing and shipping options.
Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters.
Merchandisers maintain and organize the storefront by stocking shelves, arranging merchandise in an appealing manner and building product displays to create a smooth shopping experience. Merchandise associates also interact with customers and may be called upon to assist with any tasks on the sales floor.
Retail Sales Associate:
Retail Associates typically work in-store greeting customers and helping them by finding and selecting the right items, providing recommendations, cashing out, and administering returns.